Product Safety and Recall Policy

At Rainbow Kitchen Supplies, product safety is important. This Policy explains safety information for kitchenware products, use, care, recalls, and product safety communications for customers in the United States and Spain.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Kitchenware should be used only for its intended purpose unless the product page states otherwise. Do not exceed stated weight or capacity limits. Do not modify, misuse, or use products in ways not intended.

2. Assembly Safety

Some products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage.

For large or heavy kitchen items that require assembly, we recommend assistance or professional installation where appropriate.

3. Safe Use and Handling

Always use kitchen products for their intended purpose and follow all provided safety instructions.

Keep sharp objects, small parts, and plastic packaging away from children. Use appropriate protective equipment when handling hot items or sharp tools. Do not leave cooking or heating appliances unattended during use.

4. Children and Household Safety

Customers should keep small parts, accessories, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@rainbowkitchensupplies.com or +1 212 966 2895.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. Product Safety Information for Spain

For products sold to consumers in Spain, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about product safety information for a product, contact us at info@rainbowkitchensupplies.com.