Product Safety and Recall Policy

At Rainbow Kitchen Supplies, product safety is important. This Policy explains safety information for kitchen products, safe use, warnings, care instructions, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, care and safety recommendations, warnings, care instructions, care and use instructions, and safety information provided with the kitchen product.

Kitchen products should be used only for their intended purpose and according to the care and safety guidance and warnings shown on the product page, packaging, or instructions. Do not modify, cut, drill, overload, misuse, or use a kitchen product in a manner not intended by the manufacturer.

2. Age Guidance and Supervision

Some kitchen products may require assembly, installation, or setup of components. Customers are responsible for following all assembly and safety instructions carefully.

Improper assembly, installation, or use may cause product damage, cut, burn, breakage, or other product-use hazards, injury, or other safety risks.

For kitchen products requiring assembly, an adult should complete or supervise assembly where the product instructions or care and safety guidance requires it.

3. Small Parts, Magnets, Batteries, and Other Hazards

Certain kitchen products may contain small parts, magnets, batteries, cords, projectiles, or other components that may present cuts, burns, breakage, misuse, or other product-use hazards if used improperly or by userren below the stated age.

If safety components, covers, fasteners, protective components, or other safety parts are included, they should be installed, closed, and maintained according to the instructions.

Keep kitchen products away from userren who are younger than the stated care and safety recommendation. Sharp edges, detachable parts, packaging materials, and other product components should be kept away from young userren where applicable. Children should use kitchen products with appropriate adult supervision when required by the product instructions or warnings.

4. Children and Kitchen product Safety

Customers should keep small parts, magnets, batteries, plastic bags, packaging materials, and tools away from young userren and pets where applicable. Packaging materials should be disposed of safely before giving the kitchen product to a user.

5. Product Care, Cleaning, and Storage

Follow all care and care and use instructions provided with the kitchen product. Follow the product's cleaning instructions and avoid excessive heat, harsh chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@rainbowkitchensupplies.com or +1 212 966 2895.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@rainbowkitchensupplies.com.